Votorantim Cimentos, one of the world’s leading construction materials producers, transformed its regional IT operations by implementing ServiceNow IT Service Management (ITSM) and IT Operations Management (ITOM). Following a period of rapid growth and acquisitions, the company sought to standardise processes, improve service quality, and gain greater visibility across its IT environment spanning Europe, Asia, and Africa. By creating a centralised platform for IT services and asset management, Votorantim Cimentos streamlined support, improved operational efficiency, and enhanced the employee experience.
The transformation has driven strong employee adoption, with 65% of staff now using self-service capabilities and 85% rating IT services as good or excellent. In addition, the company has established a robust configuration management database (CMDB), providing comprehensive visibility into IT assets, improving governance, strengthening security, and creating a foundation for future digital transformation initiatives.
