As its business grew in scale and complexity, ServiceNow set out to break down the barriers between IT, security, and risk management by bringing these functions together on a single AI-powered platform. By creating a shared source of truth for assets, workflows, and risk data, the organisation improved collaboration, streamlined vulnerability management, and enabled teams to respond more effectively to security incidents and operational risks.
Leveraging AI, automation, and integrated risk management capabilities, ServiceNow achieved significant efficiency gains, including a 50%+ increase in server patch management productivity, an 85% reduction in security incident resolution times, and a 67% reduction in manual effort for security risk assessments. The transformation has enabled a more proactive, resilient approach to governance, security, and operational excellence while allowing teams to focus on higher-value strategic initiatives.
