Amadeus, a leading technology provider for the global travel industry, is transforming its operations through a cloud-first strategy powered by the ServiceNow AI Platform. By modernising IT operations, consolidating customer service processes, and creating a comprehensive configuration management database containing over 30 million items, Amadeus has strengthened visibility across its complex technology landscape while improving scalability, security, and operational efficiency.
The transformation has enabled Amadeus to streamline customer support through a single service platform and significantly improve data performance with ServiceNow RaptorDB Pro, achieving 45% faster data processing speeds. With enhanced automation, integrated workflows, and real-time insights, Amadeus is creating a more responsive and connected ecosystem that helps deliver seamless travel experiences for customers worldwide.
