The National Hockey League (NHL) modernised its operations by adopting the ServiceNow AI Platform to connect systems, streamline communications, and improve experiences for employees, clubs, and partners. By replacing manual processes and disconnected tools with purpose-built digital portals, the NHL created a more efficient and consistent way to manage information, collaborate with its 32 clubs, and support its growing operational needs.
The transformation has delivered significant benefits, including a 50% reduction in the time required to process information from clubs and widespread adoption of the NHL’s employee portal, My Home Ice, which is used weekly by all employees. With 87% of staff reporting improved productivity, the NHL is using automation, self-service capabilities, and AI-driven innovation to create a more connected organisation while enabling teams to focus on delivering exceptional experiences on and off the ice.
