Everpure, a global leader in data storage solutions, leveraged the ServiceNow AI Platform to simplify and modernise its customer service operations while maintaining industry-leading customer satisfaction. By consolidating sales, service, and support processes onto a single platform and replacing multiple legacy systems, the company gained greater visibility, streamlined workflows, and delivered a more connected customer experience.
The transformation has produced significant results, including a sevenfold improvement in case resolution times, 4.5 times faster first-response times, and the proactive identification and resolution of 72% of customer issues before they impact users. Combined with an industry-leading Net Promoter Score of 82, these innovations demonstrate how Everpure is using AI, automation, and data-driven insights to deliver exceptional customer service and support at scale.
