With ambitious plans to launch 20 new medicines by 2030, AstraZeneca is focused on removing barriers that slow down research and innovation. Scientists and researchers were spending valuable time on manual tasks, from ordering laboratory supplies to navigating administrative processes, taking time away from critical scientific work.

By leveraging the ServiceNow AI Platform, AstraZeneca has streamlined and automated key workflows across the organisation. More than 60,000 laboratory requests now flow through a single system, saving an estimated 30,000 hours each year and allowing employees to focus on what matters most: accelerating the discovery and delivery of life-changing medicines for patients worldwide.